<p>Fluent's Lost and Found policy generally emphasizes that both hosts and guests should take responsibility for personal belongings during a stay. </p><h6>As a Guest:</h6><ol><li><strong>Contact the Host</strong>: If you believe you left something behind, please reach out to us directly. </li><li><strong>Time Limits</strong>: We encourage you to contact us as soon as you realize something is lost. If the item is located, we can help arrange for it to be returned.</li><li><strong>Shipping Costs</strong>: If an item is returned, the guest is typically responsible for any shipping fees associated with sending the item back.</li></ol><h6>As a Host:</h6><ol><li><strong>Notify the Guest</strong>: If Fluent finds a guest's belongings, we will reach out to the guest immediately through WhatsApp or other contact details we have available.</li><li><strong>Return Process</strong>: Hosts and guests can negotiate how the items will be returned. Typically, the guest covers shipping costs.</li><li><strong>Unclaimed Items</strong>: If items remain unclaimed after 1 month, Fluent may choose to discard or donate the item based on their discretion unless an agreement has been made with the original owner in writing.</li></ol>